Agent 02 · CrewTAC AI Products
AI Customer Support Agent
Answer questions using approved knowledge and escalate when confidence or policy requires a human.
What it does
Deliver grounded support answers, classify requests and escalate complex issues.
Who it is for
SaaS, customer support and internal help-desk teams.
What you are running
Reference implementation on a synthetic knowledge base. The help desk is a mock connector; no real ticket is created and no customer is contacted. The agent answers only from approved documents — ask it something outside them and watch it escalate rather than guess.
- Knowledge ingestion
- Semantic retrieval
- Grounded answers with source references
- Intent classification
- Conversation context
- Ticket creation/update
- Escalation
- Confidence thresholds
- Feedback
- Audit trail
Conversation
Ask a question to start.
What the agent retrieved
Passages found for the last question appear here, with the ones the answer actually cited marked.
Knowledge base
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Demo tenant key is sent by this page. See /docs for the API.